Who we are
Sente provides payment, wallet and financial services across several African countries. This policy covers this website, the Sente app, USSD menus and the other ways people use Sente.
Information we collect
On this website: nothing, unless you choose to email us. The website has no accounts and no forms that store data. If you email us, we receive the address and whatever you write. If you accept cookies, Google Analytics records how the site is used (see Cookie use).
In the Sente service: account information (name, phone number, email address and the documents you submit for identity verification), transaction information (transfers, payments, card activity and balances) and the device information needed to secure your session.
How we use it
To operate the service, process payments, prevent fraud and money laundering, meet legal and regulatory obligations, and answer your questions.
We never sell personal information. Marketing messages are optional and can be turned off at any time.
Where your data lives
Personal information is kept in-region, in line with local data-protection laws such as the Kenya Data Protection Act (ODPC) and Nigeria's data-protection rules (NDPR/NDPA).
Where limited data has to cross a border to process a payment, it is tokenised first: your identifiable details are replaced with a reference token.
Security
Information is encrypted in transit and at rest, access is restricted and monitored, and card data is handled in line with PCI DSS. Secrets, PINs and card numbers are never written to our logs.
Retention
We keep information only as long as we need it to provide the service and meet legal requirements. Ledger records are permanent by design so balances can always be proven; the personal details linked to them are removed or anonymised when no longer required.
Your rights
Depending on your country, you can ask to access, correct, export or delete your personal information. Use the app's settings, or email us and we will help.
Changes and contact
When this policy changes we update the date at the top of this page and, for app users, tell you in the app.
Questions: info@sente-platform.com.
Anything unclear? Email info@sente-platform.com.